Birdeye launches messaging, to send SMS and connect with new prospects


A complete messaging suite is now included in every Birdeye plan

Bird’s eye, an all-in-one experience marketing platform for multi-site businesses, today announced that it will provide existing and new customers with a complete, patent-pending solution Messaging which will allow companies to send SMS messages to their prospects and customers, at every stage of the customer journey, at no additional cost.

With Birdeye Messaging Now available as part of Birdeye’s main platform, every interaction, conversation, and experience is right at your fingertips. Messaging is now delivered as standard with all Birdeye, and reflects the drastic change in customer communication preferences in the era of the pandemic, as well as Birdeye’s commitment to ensuring that businesses can easily connect with prospects and customers through SMS, video chat, Google My Business, and Facebook and Instagram messages – all with the convenience and ease of doing it from a single unified inbox. With this launch, businesses can collaborate and assign inbound messages to internal teams, so the right people can refer new leads and resolve customer queries faster and more accurately.

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According to a Forrester study commissioned by Google, more than half of consumers rank at least one form of messaging (such as texting or messaging through social media or apps) as their top three preferred methods of communicating with a business. Therefore, every Birdeye product – from Comments at Surveys at References – now becomes much more powerful with the standard inclusion of messaging. Birdeye customers can get new reviews through messaging; run conversational voicemail polls, solve tickets, get referrals, book appointments, respond to voicemail messages and more. The best part is the convenience of messaging any part of the platform without even going to the inbox, truly bringing the inbox everywhere.

“We provide businesses with tools to deliver an exceptional customer experience at every customer touchpoint. Messaging is now a table issue, ”said Naveen Gupta, co-founder and CEO of Birdeye. “Customers don’t call or send emails. They text. Businesses must therefore do the same. This is why Messaging can no longer be a stand-alone product. It must be everywhere.

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Marisa Endy Vanchieri, Director of Marketing at Sunburst Shutters and Windows, said: “Birdeye Messaging makes it easy for us to respond to every customer, even from online reviews, and have the right team member respond. This has helped us to increase the engagement and satisfaction of our customers, and allows us not to miss a thing. Total game changer.


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