Thousands of customers have reported a major outage affecting some NAB banking services.
“Connection failed,” reads a message on the bank app. “We are struggling to connect. Give it a minute and start over.
It was later updated to read: “We’re sorry, the app isn’t working at the moment. We’ll get it back up and running as soon as possible.”
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Customers reported the issue around 3:15 p.m. AEST, according to Down Detector.
“How are you supposed to access/transfer money on weekends?” one person tweeted.
In response to another customer on Twitter, NAB wrote, “We are currently experiencing a connection outage to the NAB Mobile Banking App and it has already been escalated to our technology team with great emphasis.”
A NAB spokesperson confirmed to 7NEWS.com.au that it is “currently experiencing issues with internet banking”.
“We are sorry for the inconvenience this is causing our customers,” the spokesperson said.
“Our ATMs, telephone banking, Apple Pay and cards are working normally. Our teams are working hard to resolve this issue as quickly as possible, and we will continue to keep customers informed. »
It is not known when the problem will be resolved.
More soon …