The federal government’s myGov website was hit with major outages on Sunday afternoon following scheduled overnight maintenance.
Routine work on the website had been scheduled, which would have resulted in the site being taken offline from midnight to 8:00 a.m. AEDT on Sunday.
However, shortly after 2 p.m., users trying to access the site were still having problems.
myGov tweeted that it was “urgently working on an update.”
“myGov and some of its member services are not available at the moment,” the tweet read.
“We are urgently working on some updates. Sorry for the inconvenience.
“Thank you for your patience, we’ll keep you posted here. “
Twitter users report that, among a series of issues, they cannot access their COVID vaccine certificate.
Responding to concerns, myGov said the digital certificate was still accessible in the Express Plus Medicare app, even during the outage.
“You can also save it offline to your Apple Wallet or Google Pay.”
In most states, including Victoria and NSW, the certificate can be associated with the corresponding QR registration app.
However, those who still need to pair it, or access it at all, could not have done so.