Nationwide software error leads to Norwalk email and website crash


Photo by Abigail Brone

Norwalk Town Hall, Tuesday, January 19, 2021, in Norwalk, Connecticut.

Erik Trautmann / Hearst Connecticut Media

NORWAY – A nationwide error in Microsoft mail servers resulted in emails sent to city employees not being routed and then sent the city’s website inappropriately, city spokesperson said , Josh Morgan.

The mail server error started on Monday and has since been corrected, but by modifying the malfunction, the city’s website, NorwalkCT.org, was scrambled in the process, he said.

No resident or city data was viewed, the website was not hacked, and there was no security breach, Morgan said.

“Email is back to normal now, but everything that was fixed was rejected caused an error with web providers,” he said on Tuesday.


The city’s IT department spent Tuesday working to get Norwalk’s website back to normal, with the pages slowly resuming functionality.

While the website may not return to normal and have full capacity immediately, city departments and employees still have phone access and can answer any questions, Morgan said.


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