New Relic adds infinite tracing for browser, mobile, and serverless apps

Engineers can now isolate performance bottlenecks faster with New Relic’s tail-based distributed tracing across the entire software stack; Infinite Tracing is available with regional support in the US, Europe, Asia and Australia

SAN FRANCISCO, April 21, 2022–(BUSINESS WIRE)–New Relic (NYSE: NEWR), the observability company, has released a major update to New Relic Infinite Tracing®, its fully managed tracing solution that can analyze 100% of data from client tracing for quick isolation of performance bottlenecks. The launch includes two major innovations that are helping engineering teams around the world. First, front-end and full-stack developers can now analyze distributed traces generated by browser, mobile, and serverless applications and their back-end services for complete visibility. Second, customers in the US, Europe, Asia and Australia can use in-region trace watchers – key edge services in the region that enable infinite tracing – to access capacity at low costs. cloud egress while adhering to region-specific compliance requirements. New Relic customers on Pro and Enterprise plans can get started at no additional cost, as features are included with the all-in-one New Relic observability platform with simple and predictable usage-based pricing.

According to O’Reilly’s Microservices Adoption Report, more than 60% of software developers and architects are moving from monoliths to microservices to deliver better customer experiences, faster. While this approach gives teams greater flexibility and faster code deployments, it also introduces significant complexity by incorporating new dependencies, various frameworks, and various deployment mechanisms for their hundreds to thousands of microservices. This increased complexity makes it much harder for engineers to find and diagnose performance bottlenecks in their systems. Head-based sampling solutions for distributed tracing randomly select traces for analysis, leaving important signals undiscovered. New Relic Infinite Tracing® addresses this challenge by offering a tail-based sampling solution that allows customers to send 100% of their trace data and decide which traces to keep after all extents have been analyzed.

“I am proud that we continue to offer our customers more options and capabilities for Infinite Tracing,” said Alex Kroman, SVP and Product GM, Observability at New Relic. “By expanding the service to new regions and supporting queue-based sampling for browser, mobile and serverless traces – in addition to application traces – we are helping our customers around the world to quickly isolate and lower cost outages and performance issues, enabling to consistently deliver world-class customer experiences.”

New improvements and perks in New Relic Infinite Tracing include:

  • EU and APAC availability: Access to New Relic Infinite Tracing® is now available to all customers in the European Union and Asia-Pacific regions. Customers can send all their traces to a regional service to decide what data to send to New Relic. This ensures customers a low cost of exit for tail-based sampling while meeting regional compliance requirements.

  • Browser, mobile and serverless support: View traces of the entire software stack with browser, mobile, and AWS Lambda support. Front-end developers and cloud architects can now specify the types of browser, mobile, or serverless traces they care about and never miss a trace again.

  • Instant all-in-one access: All current New Relic customers on Pro or Enterprise plans can set up New Relic Infinite Tracing® in minutes with no additional changes to their existing contract. New customers can get started with distributed tracing for free by creating a new account without needing to enter a credit card.

New Relic Infinite Tracing® is generally available in all regions of the world as part of the New Relic Platform – the only all-in-one observability platform with a secure telemetry cloud, powerful tracing tools comprehensive analytics and predictable usage-based pricing instead of disjointed SKU bundles for all of a customer’s telemetry data. All Full Platform users on Pro and Enterprise editions can access Infinite Tracing and these new features in minutes. New customers can sign up and start using the experience for free, without a credit card. For more information, see our documentation, read the white paper, or visit

About the new relic
As a leader in observability, New Relic gives engineers a data-driven approach to planning, building, deploying, and running great software. New Relic One offers the only unified data platform that enables engineers to get all telemetry (metrics, events, logs and traces) combined with the most powerful comprehensive analysis tools to help engineers go beyond the “what to find out the “why”. Offered through the industry’s only intuitive and predictable consumer pricing, New Relic gives engineers better value by helping to improve planning cycle times, reduce change failure rates, accelerate frequency versions and reduce the mean time to resolution. This helps the world’s leading brands, including AB InBev, Banco Internacional, Chegg, Gojek, Signify Health, TopGolf, World Fuel Services (WFS) and Zalora, improve uptime and reliability, increase operational efficiency and deliver exceptional customer experiences that fuel innovation and growth. . Find out the “why” with New Relic at

Forward-looking statements
This press release contains “forward-looking” statements, as that term is defined under federal securities laws, including, but not limited to, statements regarding New Relic Infinite Tracing, including benefits, results and anticipated future opportunities related thereto. The achievement or success of the matters covered by these forward-looking statements are based on New Relic’s current assumptions, expectations and beliefs and are subject to substantial risks, uncertainties, assumptions and changes in circumstances that may cause the actual results, performance of New Relic, or the achievements differ materially from those expressed or implied by any forward-looking statement. Further information about factors that could affect New Relic’s financial and other results and the forward-looking statements contained in this press release are included in New Relic’s filings with the SEC from time to time, including in New Relic’s most recent Form 10-K and Form 10-Q, particularly under the headings “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations”. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at or the SEC’s website at . New Relic undertakes no obligation and does not intend to update these forward-looking statements except as required by law.

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Media Contact
Francesca DeAnda
New Relic, Inc.
[email protected]

Contact Investor
Peter Goldmacher
New Relic, Inc.
[email protected]

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