WESH 2 Florida Vaccine Website Investigation

WESH 2 Florida Vaccine Website Investigation



FOR THE COVID-19 VACCINE, YOU KNOW AS SOON AS THE APPOINTMENT SLOTS ARE OPEN. MEREDITH: ON JANUARY 29 OF THIS YEAR, WE LET YOU KNOW THAT THE STATE VACCINE REGISTRATION SITE IS LIVE. RECORDING AN APPOINTMENT FOR A VACCINE WAS ALMOST IMPOSSIBLE. THE WEBSITE HAS BEEN DESIGNED TO MAKE IT EASIER FOR OUR VULNERABLE SENIORS. JIM’S PAUL RIVERA: WESH 2 EXPLAINS THAT MANY ENTRIES HAVE ENDED PLAYING AN ENDLESS WAIT GAME PAUL: LISA, CAROLYN, ANGIE AND ANDREA AT SENIOR PARTNER CARE SERVICES IN BREVARD COUNTY HAS CREATED A TEAM OF HELPERS WHO WERE BUSY REGISTERING SENIORS FOR VACCINE COVERAGE MONTHS AGO. >> WE HAVE GOT THE WORD YOU CAN ON THE STATE WEBSITE AND SIGN UP FOR THE VACCINE BASED ON YOUR AGE, YOU KNOW WHAT GROUP, WHAT AGE GROUP WE VACCINE. INITIALLY WE THINK IT WOULD BE GOOD FOR THE CUSTOMERS WE HAVE ON SERVIC PAUL: BUT AS THEY SHARED THEIR SERVICES, THIS NUMBER GROWN QUICKLY. THE STATE WEBSITE, MYVACCINEFL.GOV, HAS BEEN LAUNCHED HELP WITH VACCINE REGISTRATION A SPOKESMAN OF THE DEPARTMENT OF HEALTH OF THE COUNTRY DE BREVARD SAYS THEY ARE USING THE WEBSITE FROM FEBRUARY 1 TO APRIL 27. THE PROBLEMS HAVE BECOME OBVIOUS. WE HAVE RECEIVED COMPLAINTS FROM MESSAGES THAT ARE LEFT WITHOUT A RETURN NUMBER AND YOUR APPOINTMENTS ELSEWHERE, MAINLY OSCEOLA FOR SOMETHING REASON. THEY SAID IN A STATEMENT – >> AT THE BEGINNING THEY DIDN’T GIVE YOU A REFERENCE CODE AND IT SEEMS SOME OF OUR REGISTERED PEOPLE WERE NOT REGISTERED. >> AND I GET A REVIEW THAT SAYS, “YOU ARE REGISTERED, YOU GET AN EMAIL.” NEVER GOT THE EMAIL PAUL: VIERA RESIDENT GENE LUTHE SAYS HE TRIED TO USE THE WEBSITE FOR HIM AND HIS WIFE, WAITING FOR WEEKS. DO YOU REALLY THINK YOU REALLY REALLY FRUSED AT THIS POINT, DURING THIS TIME? >> I’M READY TO PACK IT AND SAY, I WILL JUST WAIT EVERYBODY IS DONE AND THEN I WILL GET IT. PAUL: GENE ULTIMATELY TURNED TO SENIOR PARTNER CARE SERVICES FOR HELP, AND AFTER PUTTING HIS INFORMATION ON THE WEBSITE, IT WORKED. >> WE WERE ASKED TO CONTROL THE STATE’S RESERVATION SYSTEM. We liked it. PAUL: IN SEMINOLE COUNTY, ALAN HARRIS, EMERGENCY MANAGER, INITIALLY SAID HE SEEMS TO BENEFIT FROM A TECHNICAL AND INFO VIEWPOINT. BUT UNFORTUNATELY, FOR MANY PEOPLE WHO WERE THERE IN THE PILOT, WHO WERE OUR CITIZENS, THEY SAID IT WAS TOO CUMBERSOME. PAUL: HARRIS SAYS THEY GIVEN SOME RECOMMENDATIONS, BUT CHOSEN NOT TO USE THE SITE WHEN THINGS HAVE NOT CHANGED. >> ON EVERY CALL TO STATE CONFERENCE, THERE WAS A DISCUSSION OF THE BUGS THAT WERE IN THE SYSTEM. WE POSSIBLY HAVE THE PLAN TO GO TO THE STATE SYSTEM, IT WAS OUR PLAN. WE WANT SOME CALLS, OF THESE CALLS, TO GO WELL, WHERE THERE WERE NO PROBLEMS LISTED. BUT ON EACH SINGLE CALL, ANOTHER COUNTY WILL RAISE ADDITIONAL ISSUES. PAUL: OVER TIME SOME COUNTIES HAVE ACKNOWLEDGED THAT THE SYSTEM HAS WORKED, AT LEAST IN SOME CAPACITIES OF THE COUNTY OF BREVARD SAYS: “ON A WEEKLY BASIS, WE WILL REQUEST ANY 100 TO MORE THAN 1000 RENDEZ- YOU DAILY AND WHAT THEY PROVIDE. ” AND A SPOKESMAN FOR VOLUS COUNTY ADDING, “USE OF THE STATE SYSTEM HAS ENABLED VOLUSIA COUNTY TO BETTER SERVE RESIDENTS.” >> THE STATE PERSPECTIVE WAS, THERE ARE LARGE COUNTIES THAT CAN HANDLE THIS EASILY, AS ORANGE COUNTY HAD THEIR OWN SYSTEM, WE HAVE OUR OWN SYSTEM, AND THEN THERE ARE SMALL COUNTIES LIKE LIBERTY COUNTY, FRANKLIN COUNTY WHO SIMPLY DON’T HAVE THE EXPERTISE, DON’T HAVE THE STAFF TO HANDLE SOMETHING LIKE THIS, SO I FULLY UNDERSTAND THE STATE THAT DOES IT. PAUL: HOWEVER, IN THIS EARLY WEEKS AND MONTHS WINDOW, IN SOME SITUATIONS, THE COMMUNITY MUST INTERVENE TO PASS THESE ENTRIES. >> YOU CAN JUST SEE THE SENIOR BREATHING A BREATH OF FRESH AIR AS THEY CAN GO OUT FOR A WALK. I was going crazy until they seemed able to do it. PAUL: PAUL RIVERA, WESH 2 NEWS. JIM: WE HAVE REACHED STATE FOR FEEDBACK ON THE WEBSITE. THEY ACCEPTED OUR REQUEST BUT DID NOT ANSWER OUR QUESTIONS. THE WEBSITE IS MANAGED BY

WESH 2 Florida Vaccine Website Investigation

Paul Rivera of WESH 2 studies the Florida state vaccine website and explains how seniors struggle to access the portal.

Paul Rivera of WESH 2 studies the Florida state vaccine website and explains how seniors struggle to access the portal.


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